Frequently Asked Questions

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.

With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.

Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.

Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.

We store data on AWS and this is hosted within the EU.

Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.

Get in touch to learn more.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.

Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.

‍

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.

Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.

Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.

Nivo is suitable for you if you deal with sensitive information that requires advanced security protocols and your processes are clunky and/or paper-based. Nivo supports these challenges, allowing organisations to serve customers faster and reduce the time staff spend per customer.

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.

With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.

Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.

Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.

We store data on AWS and this is hosted within the EU.

Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.

Get in touch to learn more.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.

Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.

‍

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.

Nivo is a messaging network for regulated industries to connect with customers and partners. It is easy, safe and efficient, and makes products more accessible to customers.

Nivo also allows organisations working together to share information and collaborate with Business-to-Business messaging.

Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.

Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.

Nivo can be implemented at any point of your customer journey. Customers can be pointed to Nivo through automated email, text link, or by placing a Nivo deeplink URL on the company website. Customers will be taken directly to a chat with your institution.

If you integrate Nivo into your current mobile app, Nivo can appear in many ways such as chat icon or tab. Within the app you have access to all of Nivo's features.

For all of our clients, Nivo has shown to substantially reduce the time and effort involved in delivering financial products. Click here to see our success stories.

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.

With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.

Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.

Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.

We store data on AWS and this is hosted within the EU.

Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.

Get in touch to learn more.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.

Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.

‍

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.

Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.

Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.

With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.

Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.

Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.

We store data on AWS and this is hosted within the EU.

Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.

Get in touch to learn more.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.

Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.

‍

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.

Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.

Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.

With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.

Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.

Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.

We store data on AWS and this is hosted within the EU.

Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.

Get in touch to learn more.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.

Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.

‍

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.

Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.

Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.

Nivo is available to download from both app stores: Click here for iPhone users or here for Android users.

From there you can select your service provider.

‍

Nivo doesn't offer loans, but if your loan provider uses the Nivo network, you can reach them by downloading Nivo.

To download, click here for iPhone users or here for Android users.

We store data on AWS and this is hosted within the EU.

Nivo is better than email because it is more efficient, quicker, safer and compliant.

Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.

Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.

Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.