Frequently Asked Questions
How do I download Nivo?
Nivo is available to download from both app stores: Click here for iPhone users or here for Android users.
From there you can select your service provider.
How do I get a loan with Nivo?
Nivo doesn't offer loans, but if your loan provider uses the Nivo network, you can reach them by downloading Nivo.
To download, click here for iPhone users or here for Android users.
How do I direct customers to Nivo?
Nivo can be implemented at any point of your customer journey. Customers can be pointed to Nivo through automated email, text link, or by placing a Nivo deeplink URL on the company website. Customers will be taken directly to a chat with your institution.
If you integrate Nivo into your current mobile app, Nivo can appear in many ways such as chat icon or tab. Within the app you have access to all of Nivo's features.
What have been your results so far?
For all of our clients, Nivo has shown to substantially reduce the time and effort involved in delivering financial products. Click here to see our success stories.
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
What is Nivo?
Nivo is a messaging network for regulated industries to connect with customers and partners. It is easy, safe and efficient, and makes products more accessible to customers.
Nivo also allows organisations working together to share information and collaborate with Business-to-Business messaging.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Is Nivo suitable for us?
Nivo is suitable for you if you deal with sensitive information that requires advanced security protocols and your processes are clunky and/or paper-based. Nivo supports these challenges, allowing organisations to serve customers faster and reduce the time staff spend per customer.
Haven’t you found what you were looking for?
If you're a Nivo Agent, you can get support on our Zendesk page
For anything else, Contact us.
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Is Nivo suitable for us?
Nivo is suitable for you if you deal with sensitive information that requires advanced security protocols and your processes are clunky and/or paper-based. Nivo supports these challenges, allowing organisations to serve customers faster and reduce the time staff spend per customer.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
What is Nivo?
Nivo is a messaging network for regulated industries to connect with customers and partners. It is easy, safe and efficient, and makes products more accessible to customers.
Nivo also allows organisations working together to share information and collaborate with Business-to-Business messaging.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us
How do I direct customers to Nivo?
Nivo can be implemented at any point of your customer journey. Customers can be pointed to Nivo through automated email, text link, or by placing a Nivo deeplink URL on the company website. Customers will be taken directly to a chat with your institution.
If you integrate Nivo into your current mobile app, Nivo can appear in many ways such as chat icon or tab. Within the app you have access to all of Nivo's features.
What have been your results so far?
For all of our clients, Nivo has shown to substantially reduce the time and effort involved in delivering financial products. Click here to see our success stories.
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us
How much money can I save by using Nivo?
The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.
If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.
Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.
What MI can I get?
Nivo audits actions taken by your agents and your customers / applicants. All data is available through our APIs / webhooks. Additional MI services can also be obtained on request through our range of support packages available.
Do I have to have agents staffing it?
With Nivo, you can automate product journeys completely using bots. Through the APIs and webhooks rekeying into other systems can be eliminated. Processes can be automated as far as your organisation’s appetite allows for, using human agents for only the roles where they add the most value.
Is the app download a barrier to use?
Our customers’ data shows us that when the switch of channel to the app is explained as faster and more secure, it always performs better than alternatives like phone calls or completing forms.
Once you do have the app installed, you have a direct line to a customer’s smartphone, where notifications immediate grab attention significantly improving engagement throughout the process.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Can I white-label Nivo?
Yes. We developed a mobile SDK, meaning any organisation can gain a bank-standard secure app, powered by Nivo, in 48 hours.
Get in touch to learn more.
What does setup look like?
Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.
Timings for access:
Setup for our out of the box Nivo solution can be set up within the day.
A bank-standard, secure white-labelled app can be ready in 48 hours.
For our SDK app integration, contact us for timings.
How does Nivo integrate with my systems?
Nivo is built on open APIs so that integration with existing systems is simple. Get in touch if you would like to learn more and check out our API and webhook documentation.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
Who is behind Nivo?
Nivo was formed by a senior team coming from a leading UK bank. Through their decades of experience, they developed some of the market’s leading onboarding solutions.
Nivo is also backed by leading investors and advisors, including GP Bullhound and Angel CoFund.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us
How do I download Nivo?
Nivo is available to download from both app stores: Click here for iPhone users or here for Android users.
From there you can select your service provider.
How do I get a loan with Nivo?
Nivo doesn't offer loans, but if your loan provider uses the Nivo network, you can reach them by downloading Nivo.
To download, click here for iPhone users or here for Android users.
Where is the data sent over Nivo stored?
We store data on AWS and this is hosted within the EU.
Why is Nivo better than email?
Nivo is better than email because it is more efficient, quicker, safer and compliant.
Emails are easily hacked, and therefore using email in your customer journey can expose you and your customers to embarrassing data leaks. Because Nivo verifies identities, companies can speak to their customers with confidence and sign agreements, with all exchanges and activity tracked by our audit trail.
Nivo also stops the spread of large email chains with customer data. Nivo only stores one centralised copy of a document, which is controlled by the customer. From there, organisations can provide access with their partners. All of that activity is tracked and updated when the customer updates their information.
Email is also inefficient. There's a reason why organisations all over the world are switching to services like Slack. Instant messaging provides instant action. It's a quick and an easy way to communicate, receive files, and share information.
Haven’t you found what you were looking for?
Try the Nivo Resource Centre or Contact us

95% of our deals are through Nivo and only 5% via post. This means our customers are able to buy much quicker. They don’t have to waste time searching for, printing, and sending documentation. Everything can be completed through the app.
COO

“By using one of the best facial recognition software on the market, the borrower can provide proof of ID and address whenever they like. This negates the need for face-to-face meetings and also makes it Covid-secure.”
CEO

“Receiving customer ID information from Freedom Finance through Nivo allows us to deliver a smoother and quicker journey through a platform that customers can actively engage with. It helps us to reduce identity theft and impersonation risks and has enabled us to eliminate significant amounts of effort."
Wholesale Director for Optimum Credit

"So fresh and innovative. Staff and members love it!"
Chief Executive

We're signing up new members in 15 minutes, all over mobile. It used to take 6 weeks.
Head of Finance/Deputy CEO

“I’ve delivered a lot of technology before, and Nivo was right up there as the simplest to implement.”
CIO
“Companies like Amazon and Uber model have changed everything; customers now expect transactions in other areas of the lives to be just as quick and painless as ordering something on their phone in a few taps. Being able to remove posted documents from the equation was an absolute no-brainer.”
Founder and Managing Director
“When introducing automated services, it’s not unusual to accept some negative elements. On this occasion, there was no downside."
Commercial Director
"Partnering with Nivo has saved us a lot of time and money. The system was straightforward to implement and customers find it self-explanatory.”
Managing Director
“The app has some fantastic built-in features, like electronic application forms, that make it easier for our customers to send us the documents we need to approve their applications."
Growth and Development Manager
"There are benefits to using Nivo that you don’t even realise until you go live. We wish we started a lot sooner.”
Head of Digital Operations