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Engage customers and open products

30th Dec 2017

Nivo gives your relationship teams an alternative to the phone to proactively reach out to customers, share sensitive information, make personal offers and provide a tailored service. Nivo lets you proactively reach out to support customer needs. There are no constraints on what you can discuss with customers because it’s fully secure and private. With […]

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Onboard and KYC new customers

30th Dec 2017

Nivo lets you engage new prospects and take them through a convenient and seamless onboarding process over mobile. Messaging is a great channel for new prospects to reach you on. It’s convenient for consumers who can go through the process at times to suit them, when they have the right information available, through a seamless […]

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Eradicate Identity & Verification overheads

30th Dec 2017

Nivo is designed for contact centres so that agents can undertake a full range of service without forcing customers to prove who they are every time. When a customer has verified their identity once, they don’t need to do it again for future messages – inbound and outbound. The solution was built for banking and is […]

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Business banking onboarding process

14th Dec 2017

We’ve been working with a big UK bank on how we could help with their customer onboarding process for their Business Banking division. Here is the example message flow that we put together.  Some of the benefits of using Nivo to onboard customers are: Work in a manner that is convenient to you and […]

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Overcoming security and compliance issues with WhatsApp and WeChat

14th Dec 2017

This was an interesting use case that came our way. A large global bank had an issue with some of their customers in Hong Kong. Local relationship teams had begun to use WhatsApp and WeChat to communicate and transact with their customers.  Even with WhatsApp, where messages are end to end encrypted, there are […]

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Get in touch to join the platform, demo or learn more. Use the form below or email us at info@nivohub.com.

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