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Why is Messaging Essential for Customer Engagement?

27th Jun 2019

Martin Hill-Wilson shares his expertise on the importance of instant messaging and how it’s being used in customer service, in this free to download report.

In particular, Martin addresses the security risks of financial firms using email and SMS for customer communications. With UK fraud losses totalling £844.8 million in 2018 (up 16% from 2017), email and SMS platforms present significant security risks.

Martin is a regular chair at customer service conferences and provides keynotes and masterclasses on topics ranging from service strategy, omni-channel design, conversational Artificial Intelligence, emotive customer experience and service innovation.

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