Avamore Capital streamlines customer journey with Nivo integration

Customer Experience
Digital Transformation
December 15, 2020
minutes read

Avamore Capital has integrated Nivo’s ID verification and messaging technology with the aim to further digitise their end-to-end lending process and make it as easy as possible for customers to submit necessary KYC.

The fast-growing principal bridging and development lender has teamed up with FinTech specialists, Nivo, to streamline the way it takes customers through to final underwriting. Through Nivo, customers can easily communicate with Avamore Capital and share documents such as bank statements and payslips and e-sign documents.  Before implementation, the submission of documents could take up to 2 weeks, but now can be sent in seconds through an applicant’s smartphone.

Announcing the successful integration, Philip Gould, Head of Underwriting at Avamore Capital commented:

“Integrating Nivo has had an immediate and hugely positive impact on our internal processes and customer service. Our primary aim was to streamline the way we gathered KYC information, something which can be very time consuming, but the benefits have been greater than that. For example, all the relevant details for a deal can be accessed through one hub and so less time is spent actually pulling together pieces of documentation. This alone saves a lot of time and increases our efficiency.
“The first customer who used the new Nivo service completed the process within 48 hours; on average completing all of the same checks and documentation gathering takes around 2 weeks.
“Nivo provides clarity for the customer and greater efficiency for the Avamore team. We have a strong pipeline of deals to complete before the end of the year and it’s incredibly important now, more than ever, that we are taking a streamlined approach to each and every transaction. We look forward to seeing the positive impact Nivo continues to make on the business.”

Polly Taylor-Pullen, Business Development at Nivo said:

“After launching with Nivo in early autumn, it has been brilliant to see the improvements that it’s had on Avamore Capital’s customer journey
“Bridging and development lenders need a quicker way to serve customers. By digitally streamlining paper-based and clunky processes, the Avamore team has improved the speed at which information can be gathered, while safeguarding their compliance.
“We are pleased to be providing a solution which enables them to deliver a great experience, while supporting the flexible nature of complex cases.”

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Written by

Stephanie Dymott
Nivo, Marketing