See common support guidance, based on your needs:
I am the customer of regulated service provider, looking to use Nivo to speak with it.
I am a Nivo Agent, needing assistance with the Nivo desktop portal.
95% of our deals are through Nivo and only 5% via post. This means our customers are able to buy much quicker. They don’t have to waste time searching for, printing, and sending documentation. Everything can be completed through the app.