Nivo rolls out its secure mobile service to Mortgage Advice Bureau

Announcement
,
Digital Transformation
,
Covid-19
,
Customer Experience
,
Industry
,
January 21, 2021
5
minutes read

Nivo has partnered with Mortgage Advice Bureau (MAB) to launch a secure mobile instant messaging and document gathering service across its distribution of over 1,500 advisers.

Having seen positive results and particularly high customer satisfaction scores using Nivo during the final quarter of 2020, MAB invested in fully integrating Nivo with their MIDAS mortgage broking system so that advisers can simply invite customers to launch automated journeys which then step them through key stages of the application journey.

The new service lets customers share information and evidence documents. All customer information and documents are then seamlessly stored against the customer’s record on MIDAS with no re-key required.

[Guide]: How to get your organisation off paper, post, and email

With bank standard security, it is as a much safer way to share personal information than email. This keeps customers safe in the face of increasing cybercrime, which is reported to have surged 400% during COVID-19 as fraudsters seek to exploit the increase in online activity. 

Working closely with the Nivo team, MAB developed the integration as a cloud-based service, that not only integrates Nivo with the MAB MIDAS system but also supports the advisers in meeting their compliance obligations. Nivo are also working with MAB on further enhancements such as E-signatures and ability to verify identities in seconds through a slick and convenient mobile experience built on secure instant messaging. With bank standard security, it is as a much safer way to share personal information than via email.


Mat Elliott, Chief Development Officer at Nivo, commented:

“We’re very proud of the range of 5-star reviews and speed, efficiency and security benefits that our technology has delivered to date, so it’s exciting to be partnering with MAB on getting our service in to the hands of tens of thousands of new applicants each month on the back of this rollout.
“We see this as just the start, and with Nivo’s technology and innovation strengths, combined with MAB’s brand reputation, knowledge and market position we believe there is an amazing opportunity for us to transform the MAB mortgage experience.”

Ben Thompson, Deputy CEO of Mortgage Advice Bureau, said:

“We’re really pleased to be working closely with Nivo. By integrating Nivo with our MIDAS technology, this allows our advisers and customers the opportunity to share documentation in a secure and efficient way. This is particularly key in the current Covid-19 pandemic and shows how we continue to adapt to change and provide new ways for customers to receive advice and transact as part of our wider digital customer journey.”

Receive 'Why Messaging is Essential for Customer Engagement'

With UK fraud having risen 400% since the start of COVID-19, email and SMS platforms present significant security risks. Martin Hill-Wilson shares his expertise on the importance of instant messaging in fighting fraud.

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Written by

Stephanie Dymott
Nivo, Marketing

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