Oblix Capital quick to enable Nivo in response to COVID 19

Covid-19
,
Announcement
,
Customer Experience
,
Innovation
,
April 2, 2020
5
minutes read

Nivo's newest partner Oblix Capital quickly responded to the challenges presented by COVID 19 by implementing our technology into their operations.  

By using Nivo's instant messaging, their workers can effectively work remotely, use e-signatures and communicate with customers in a secure way. This enables Oblix Capital to continue to provide customer service to clients, broker partners, and suppliers during the Covid-19 crisis.The partnership is intended to reduce delays associated with working remotely.

Once Oblix Capital signed up, they were up and running with Nivo within the day.Andy Reid, director of sales at Oblix Capital, said he was pleased with how quickly the lender reacted to improve working practices alongside Nivo. He states,

“In these uncertain times our clients and broker partners will expect the same high levels of customer service, and this partnership will help us to achieve that.”As a cloud-based solution, Nivo also has the capabilities to set up and remotely train new clients within the day, and can react quickly to urgent demand.

Polly Taylor-Pullen, Business Development Manager at Nivo, states:

“By partnering with Nivo for compliant e-signing, the team has ensured deals move forward while working remotely.“Even during these unprecedented times, Oblix Capital has reinforced its position as lender of choice by demonstrating their commitment to putting customer service and security first.”

With Nivo, providers quickly gain access to a range of FinTech features, like open banking, biometric ID&V, compliant e-signing, automation with bots (to mitigate high demand), and more. It is a proven solution to help with challenges like increased fraud, working from home, and removing the reliance on paper and post. Click here to learn more about theses features. Click here to read more from Bridging and Commercial.

Receive 'Why Messaging is Essential for Customer Engagement'

With UK fraud having risen 400% since the start of COVID-19, email and SMS platforms present significant security risks. Martin Hill-Wilson shares his expertise on the importance of instant messaging in fighting fraud.

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Written by

Stephanie Dymott
Nivo, Marketing

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