United Trust Bank launches the ‘UTB Secure Chat Hub’ for lending customers and introducers

Digital Transformation
Product Updates
August 19, 2020
minutes read

United Trust Bank has launched its ‘UTB Secure Chat Hub’ providing brokers and customers with a straightforward and secure way of communicating with the Bank during mortgage applications. The app is powered by Nivo, with UTB being the first organisation to create a white labelled App using our mobile Software Development Kit (SDK).

The App, which is available to download for free from usual App stores, customers can easily communicate with the Bank, upload files such as bank statements and payslips, e-sign documents, and scan documents for facial recognition ID verification as well as complete security checks saving them time and inconvenience. Introducers can register, refer cases, and forward documentation. The system also provides a higher degree of data security than email communications.

Nivo is able to generate these bank-standard apps for organisations within a timeframe of 48 hours. While being powered by Nivo's technology, the new UTB Secure Chat Hub is branded ensuring a consistent journey for UTB customers. A further advantage of the new App is that information can be securely shared by lenders, brokers, lawyers and other professionals signed up to the Nivo’s network. For example, ID verification can be easily and securely passported between UTB and lawyers acting for the Bank, and with a customers specific authority, documentation can be transferred between broker and lender to speed up the application journey, providing all parties are using the Nivo system.

Buster Tolfree, Commercial Director – Mortgages, United Trust Bank, commented:

“The UTB Secure Chat Hub makes application processing quicker, simpler and more secure for customers, the introducers and the Bank. This latest fintech innovation will revolutionise the way we communicate with our mortgage applicants and the way we manage our workflow within the team. As you would expect from a system designed by Nivo, it is fast, flexible and very user friendly. Our suite of innovative fintech features makes several previously onerous tasks quick and simple for customers to complete safely and securely in their own homes.
“Many brokers and lenders have had to change the way they work to overcome the challenges presented by the Covid-19 pandemic. UTB has continued to lend throughout the lockdown, sometimes using manual workarounds when digital solutions would have been better. Introducing the Secure Chat Hub enables more elements of our application process and communications to become digital. Importantly, this means that we can offer a better, slicker and more efficient application process even before all of the team are allowed back in the office. And what’s more, those benefits will continue and be added to when life eventually returns to normal.”

United Trust Bank has led several digital firsts by implementing fintech solutions in the specialist lending market. They recently launched digital security checks and have previously implemented biometric ID verification for first and second charge mortgages and bridging finance as well as automatic passporting of ID verification results to panel lawyers in dual representation bridging cases.

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Written by

Stephanie Dymott
Nivo, Marketing