Paper, Post and
Create a better customer experience
85% of customers who apply for a financial services product end up dropping-out.
Customers today won't put up with filling out countless forms, switching channels, mailing documents, and waiting weeks for their product to be processed.
Benefits of secure mobile messaging
Switching your customer journey from paper, post, email, and telephone creates growth and customer advocacy
Moving from an online application to another channel is inconvenient. For each channel change in your consumer journey, expert a 30-50% drop off.
We’ve analysed a lot of loan journeys. From errors in manual form completion to manual steps repeatedly undertaken by different parties, there is always a huge amount of time wasted.
Mailing documents adds days to a deal and is expensive over time. Nivo removes the need for paper and post while allowing providers to serve more.
What’s wrong with email?
EMAIL IS Risky
Some companies use emails when gathering sensitive information from customers or partner institutions, but they shouldn’t.
Email puts you and your customers at risk of fraud and embarrassing data leaks.
Nivo has three layers of protection and a built-in audit trail, tracking where files are going and who’s seeing them.
EMAIL wastes time
In a crowded inbox of email chains and large files, employees must search through a lot of information to find their next action.
Nivo brings everything in one channel, organised and easily referenceable.
Messaging gives transparency and instant action to a deal. Everyone knows where they are in the process.
How Nivo stacks up
Paper, Post and
Ease of application process
Several layers of protection, including encryption and identity verification
Not compliant or secure
Telephone is compliant with security questions
Cost to providers
Expensive in post fees and time
Affordable monthly contract
Operational inefficiencies & expensive data risk
Expensive in client loss & operational inefficiency
Quality of Experience
Convenience for your customer
Flexible and easy
Difficult to know what stage you are in a deal
One channel, where information is shared instantly, so you know exactly what's happening
Cluttered with information and files, so information is easily missed
Often missed, making it hard to find out where you are in the process
“Receiving customer ID information from Freedom Finance through Nivo allows us to deliver a smoother and quicker journey through a platform that customers can actively engage with. It helps us to reduce identity theft and impersonation risks and has enabled us to eliminate significant amounts of effort."
Wholesale Director for Optimum Credit
“Companies like Amazon and Uber model have changed everything; customers now expect transactions in other areas of the lives to be just as quick and painless as ordering something on their phone in a few taps. Being able to remove posted documents from the equation was an absolute no-brainer.”
Founder and Managing Director
Announcements, updates, releases
If you can’t beat FinTechs… partner with them
How customer convenience is driving email out of financial services
Innovation and its discontents: Top 5 tips to win buy-in from innovation-resistant colleagues