Improving the user journey

Credit unions can unlock benefits to grow just by focusing on improving the experience for their memebers.

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Doubled

Member Onboarding

NHS Credit Union

87%

Loan applications processed in one day

NHS Credit Union

100%

Member Onboarding

HBM Credit Union

25%

Increase in lending with same headcount

PC Credit Union

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How it works

Easy as a link change

Three layers of protection allows customers to upload sensitive documents and personal data, without risk.

Accelerate with FinTech

Customers will be guided through a custom application journey using Fintech  features like Biometric ID&V, automation and Open Banking.

Make it official

Electronic contracts are distributed and signed with our e-signing technology. Nivo’s e-signing is approved by leading Lawyers.

Benefits

Improves Customer Experience

Flexible to location
Faster loans
Easy onboarding, 24/7
Removes process friction
Instant responses
Ability to speak to the credit union at any time

Increase Members

Reduce drop-off through faster speed
Serve more members at once
Grow member loyalty
Save time, costs, resources
Make products accessible

Mitigate Risk

Meet KYC / AML obligations
Automatic audit trail keeps information safe
Enable remote working
Identities verified and network secure
Replaces unsecure email

Innovate

Removes paper, post and email
Quick to set up
Scalable
Fintech features already built-in
Bank-standard security
Accessible on members’ mobiles

Operate Efficiently

Automate onboarding, information gathering and checks
Files and data are all in one place
Instantly receive documents from the customer
Fast and secure e-signing
Learn about our technology and branding options

Nivo was built on open APIs, making  it easy to connect it to your current systems.

See Tech & Brands Options

Trusted by

More case studies coming soon!
→ See their case study

“By using one of the best facial recognition software on the market, the borrower can provide proof of ID and address whenever they like. This negates the need for face-to-face meetings and also makes it Covid-secure.”

Jonathan Sealey
,

CEO

→ See their case study

“Receiving customer ID information from Freedom Finance through Nivo allows us to deliver a smoother and quicker journey through a platform that customers can actively engage with. It helps us to reduce identity theft and impersonation risks and has enabled us to eliminate significant amounts of effort."

Craig Collins
,

Wholesale Director for Optimum Credit

→ See their case study

"So fresh and innovative. Staff and members love it!"

Sheenagh Young
,

Chief Executive

→ See their case study

We're signing up new members in 15 minutes, all over mobile. It used to take 6 weeks.

Maureen Paterson
,

Head of Finance/Deputy CEO

→ See their case study

“I’ve delivered a lot of technology before, and Nivo was right up there as the simplest to implement.”

Andrew McKee
,

CIO

→ See their case study

“Companies like Amazon and Uber model have changed everything; customers now expect transactions in other areas of the lives to be just as quick and painless as ordering something on their phone in a few taps. Being able to remove posted documents from the equation was an absolute no-brainer.”

Clayton Shipton
,

Founder and Managing Director

→ See their case study

“When introducing automated services, it’s not unusual to accept some negative elements. On this occasion, there was no downside."

Buster Tolfree
,

Commercial Director

→ See their case study

"Partnering with Nivo has saved us a lot of time and money. The system was straightforward to implement and customers find it self-explanatory.”

Jack Smith
,

Managing Director

→ See their case study

“The app has some fantastic built-in features, like electronic application forms, that make it easier for our customers to send us the documents we need to approve their applications."

Catherine O’Brien
,

Growth and Development Manager

→ See their case study

"There are benefits to using Nivo that you don’t even realise until you go live. We wish we started a lot sooner.”

Josh Bowe
,

Head of Digital Operations

Frequently Asked Questions

How do I direct customers to Nivo?

What have been your results so far?

How much money can I save by using Nivo?

What does setup look like?

Haven’t you found what you were looking for?

If you're a Nivo Agent, you can get support on our Zendesk page
For anything else, Contact us

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It’s quick to get started with Nivo. See for yourself how we make financial services fast, simple, and secure.

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