Improving the user journey

Nivo can be implemented at any point of your customer journey. Customers can be pointed to Nivo through automated email, text link, or by placing a Nivo deeplink URL on the company website. Customers will be taken directly to a chat with your institution.

If you integrate Nivo into your current mobile app, Nivo can appear in many ways such as chat icon or tab. Within the app you have access to all of Nivo's features.

For all of our clients, Nivo has shown to substantially reduce the time and effort involved in delivering financial products. Click here to see our success stories.

The amount of money you can save using Nivo depends on the usual length of your deal cycle. Longer deal cycles will get the most value from the system as they will be able to close them drastically faster, reduce drop-off and put their internal resources to better use. Instead of working on deals that never close, staff will have capacity to serve more through Nivo’s automation and efficiency gains.

If loan partners are on Nivo, providers can benefit with Nivo’s Business-to-Business messaging, allowing hassle-free collaboration and document and data transfer.

Although longer deal cycles get the most value, that doesn’t mean shorter cycles won’t gain value from Nivo too. Nivo can help with cost savings from any process that relies on paper, post, email, telephone or face to face engagement.

Nivo is built on open APIs, making it really easy to integrate with current systems. Our customer success team helps our clients to get the most out of the system by mapping their customer journeys. It is designed to scale, so we recommend customers start with simple pre-built automations and add as they start.

Timings for access:

Setup for our out of the box Nivo solution can be set up within the day.

A bank-standard, secure white-labelled app can be ready in 48 hours.

For our SDK app integration, contact us for timings.