Customer Support

Do you need help speaking to your provider / downloading the Nivo App?

Nivo is a messaging network used by different regulated service providers.
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By communicating through Nivo, customers can send documents, complete identity checks and be served by their provider much quicker than traditional means.

To speak to your provider on our network, download Nivo from the App or Google Play Stores and select it from the list of providers.

Do you have a Nivo App related issue? 

If you have a technical issue with the Nivo app, please direct your query to your provider who will be able to assist further.

If you’re a Nivo Agent, you can get support on our Zendesk page by logging a ticket. 

Before you do, check out our agent guides for useful tips on how to make the most out of the system.